Underwriting assistants are unsung heroes within many insurance organizations. The best UAs don’t simply enhance customer service, follow-up on vital tasks and help the underwriting department run smoothly. The best UAs, with training and experience, will eventually move into the underwriter role and provide even greater value to the organization.
Great underwriting assistants are hard to find and harder to keep. As a new generation moves into that role, the challenges facing the organization are changing. Patra’s underwriting services enable UAs to spend more time at the top of their job description and less time processing. With the confidence that a dedicated Patra team is handling vital tasks like submission entry and clearance, loss run ordering, policy issuance and renewal prep, UAs can focus on the real work of supporting the underwriting department.
Patra’s specialist model of processing allows an organization to outsource the tasks that impact staff productivity and affect customer service. For example, a successful MGA recently approached Patra with an underwriting staff so burdened that it was taking up to a week to reply to brokers with a submission notification. By training a Patra team to check submissions as they are received, enter dates into an AMS and reply to brokers, response time decreased from a week to under two hours!
Patra’s underwriting services deliver the information (e.g. loss runs, submissions, risk evaluations) your underwriting team needs, when they need it, saving time and reducing workloads. While Patra is known for serving retail agencies, we offer services that address the entire life cycle of a policy – from pre-binding to renewals and everything in between. Carriers, MGA/MGUs and insurance wholesalers have all taken advantage, solving real staffing and process challenges with Patra’s comprehensive solutions.
For more information about this or any other Patra service, please contact Dave Tight, SVP Business Development, at (415) 595-9987 or firstname.lastname@example.org.
A quick guide to help you make your outsourcing assessment.