Agencies set themselves apart through service, and this is never as true as when an insured files a claim. The attention and care received by an insured when filing a claim creates a lasting impression, an impression that could mean the difference between retaining and losing a client.
Unfortunately, in an effort to save money, claims processing is a function many agencies are phasing out, leaving clients alone to work with carrier claims centers. That’s why Patra has expanded its range of services to include Claims Processing for agencies. Patra’s capabilities with claim services allow an agency to outsource simple tasks like loss runs or loss ordering or to outsource the entire function. The unique, on-demand model offers a cost-efficient way to manage claims without sacrificing service. Patra’s onshore claims experts act as your in-house claims department, handling the process from start to finish. Your clients will never know its Patra, as all work is done using agency branded communications.
Read more in our press release